The Bible has so much to
say about our words. Take these verses
for Example:
Colossians 4:6 says to, “Let your speech always be with grace, as
though seasoned with salt, so that you will know how you
should respond to each
person.” In the same way that we season
our food to add taste and make it even more enjoyable, so we are to season our
words with grace.
James 1:19 tells is to be, “quick to hear, slow to speak and slow to anger.”
Proverbs 16:24 tells us that, “Pleasant words are a
honeycomb, sweet to the soul and healing to the bones.”
As important as these verses are in describing
our verbal words, they may actually be even more important in describing our
written words as well. We live in a
culture today where we use written words far more than we use verbal
words. Most of our conversations today
are done through technology and social media.
Emailing, texting, tweeting and posting results in more of our words
being communicated than ever before and I believe that we need to be even more
careful about our words communicated through these avenues.
Speech experts tell us that only 7% of our
communication is our words. 38% of our
communication is our tone while 55% of our communication is our
non-verbal. That’s what makes written
communication so difficult. When you
email, text, tweet and post, those who read your comments miss most of your
communication. Folks, listen, that is a
recipie for disaster. Don’t get me
wrong. I’m not against emailing,
texting, tweeting and posting. In fact,
I do all of these regularly. What I have
learned, though, is that there are many times when speaking with our words will
always be more beneficial that communicating through technology and social
media. Let me give you four examples.
When it is CONFRONTATIONAL! When you confront someone it is crucial that
they see more than your words. To get
your full communication they also need to hear your tone and your voice. Any time I have ever tried to confront
someone through writing, it has always been like pouring gas on a fire.
When it is COMPLICATED! If what you are communicating is complicated
to the person reading it, you can be pretty much assured that they will not
comprehend it fully – especially if they are only getting 7% of the
communication you need to give to them.
When it is SENSITIVE! If what you are communicating includes very
sensitive material, written communication is certainly not the best
option. For example, no one wants to
hear about the death of someone they knew and felt close to through an email,
text, tweet or Facebook post.
When it is CONFIDENTIAL! I think sometimes we forget that sending an
email is like sending a postcard in the mail – we can never be sure of its
confidentiality. Earlier in my ministry,
when email was pretty new, I would send an email update every week to my entire
church. I also sent weekly email updates
to just my board. One day I decided to
communicate a very private issue regarding someone in our church with my board
who I felt needed to know the issue involved.
Unfortunately, I hit the wrong mailing list and accidentally sent that
very confidential information about this particular person to the entire
church. One thing I learned is that,
like my spoken words, once I hit “send” I can’t take my written words back.
James 4:6 likens our tongues to a fire that can cause great damage and
must be controlled. James 3:9 tells us
that with the same tongue we can bless God and curse man. The same is true with our emails, texts,
tweets and posts. Our tongue is directly
connected to our technology.
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